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How eden77 Handles Your Personal Information

Your privacy matters to us. This page explains exactly what data eden77 collects when you open an account, how we use it, and the choices you have — including how your DANA, OVO, or GoPay payment details are handled.

Account data protectionDANA, OVO, GoPay payment privacyYour right to access your dataCookie and device controlsClear contact path for data requests

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DATA REQUEST CONTACT

Reach Us About Your Privacy

If you have a question about how your data is stored, want to update account details, or need to submit a formal data access request, our support team handles these directly. We aim to respond to privacy-related queries within a reasonable timeframe. Reach us through any of the channels below.

Team online

Live Chat

Open the chat icon inside your account dashboard. Our team handles privacy and data queries alongside general account support throughout the day.

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account record quickly.

Account Help Page

Log into your eden77 account and head to the Help section. From there you can submit a data correction request or flag a privacy concern directly.

What We Collect and Why We Collect It

eden77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with eden77, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, mobile number, and the payment method you link — whether that is DANA, OVO, or GoPay.

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We collect your device type and browser session data to maintain account continuity across mobile and desktop. Transaction records tied to your e-wallet are kept for compliance purposes under applicable rules in supported regions. We do not sell your personal information to third parties. Data shared
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with payment processors — such as the wallet infrastructure behind DANA and OVO — is limited to what is required to complete a transaction. We also log session activity to detect unusual login behaviour, which helps protect your account from unauthorised access. You can request a
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copy of your stored data or ask us to correct inaccuracies at any time by contacting our support team. Our data handling practices apply only where access to eden77 is permitted under local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply consistent data practices across every account — whether you access eden77 from Jakarta, Surabaya, or anywhere else in a supported region. Your session stays encrypted, your payment details stay with the processor, and your account history stays yours to review or correct.

Encrypted Account Sessions Every login session is encrypted end-to-end. If we detect a new device or unusual access pattern, we prompt an OTP verification before allowing entry to your account.

Cookie Controls You Can Manage We use cookies to maintain your session and remember your preferences. You can adjust or clear cookie settings through your browser at any time without losing your account access.

Payment Data Stays with the Processor We do not store your full DANA, OVO, or GoPay credentials on our servers. Payment instructions pass directly to the wallet processor so only the minimum data touches our system.

Data Retention and Deletion Requests We hold account data only as long as required for compliance in supported regions. You can request deletion of non-essential data by contacting support with your registered account details.

Common Questions About Your Privacy on eden77

Here are the questions we hear most often about data, cookies, payment records, and your rights as an account holder. If yours is not listed, reach us via live chat or email.

We collect your name, email, mobile number, and the payment method you link — such as DANA, OVO, or GoPay. Device and session data is also logged to secure your account.

We do not sell your data. We share only what is necessary with payment processors like your DANA or OVO wallet provider to complete a transaction, and nothing more.

Contact our support team via live chat or email with your registered mobile number. We will locate your account record and send you a summary of the data we hold.

Yes. You can request deletion of non-essential data at any time. Some records are retained for compliance in supported regions, but we will explain exactly what applies to your account.

Your wallet credentials are never stored on our servers. All payment instructions pass directly to the processor, so only the minimum transaction reference data is held on our side.

Cookies keep your session active and remember your preferences across devices. You can adjust or clear them in your browser settings at any time without affecting your account login.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How eden77 Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

Account Help Page

Data Handling, Cookies and Account Security

Common Questions About Your Privacy on eden77

01 What personal data does eden77 collect when I open an account?

02 Does eden77 share my data with third parties?

03 How do I request a copy of my stored personal data?

04 Can I ask eden77 to delete my account data?

05 How are my GoPay or OVO payment details protected?

06 How do cookies work on eden77 and can I turn them off?

Privacy Policy

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